Privacy Policy

1. Introduction

Tenant Anchor ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property maintenance management platform (the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

Information you provide directly:

• Account information: name, email address, and login credentials.
• Profile information: role (Tenant, Manager, Vendor, Admin) and contact details.
• Maintenance request data: descriptions, categories, priorities, and status updates.
• Uploaded files: photos and documents attached to maintenance requests.
• Payment information: billing details processed securely through Stripe (we do not store card numbers).
• Communications: notes, messages, and correspondence within the Service.

Information collected automatically:

• Log data: IP address, browser type, pages visited, and access timestamps.
• Usage data: features used, actions taken, and session duration.
• Device information: operating system, device type, and screen resolution.
• Cookies and similar tracking technologies to maintain session state and improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process transactions and manage subscriptions.
• Send transactional notifications related to maintenance requests and account activity.
• Respond to support inquiries and resolve disputes.
• Analyze usage patterns to improve the Service and develop new features.
• Comply with legal obligations and enforce our Terms of Service.
• Detect and prevent fraudulent or unauthorized activity.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Within the platform: Maintenance request data is shared between Tenants, Managers, Vendors, and Admins as necessary to fulfill the service workflow.
• Service providers: We share data with third-party vendors who assist in operating the Service, including Stripe (payment processing) and cloud storage providers, under strict data processing agreements.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will respond to deletion requests within 30 days, subject to any legal obligations requiring retention.

6. Data Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit, encrypted storage for sensitive fields, and access controls limiting data access to authorized personnel. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use session cookies to maintain your authenticated state while using the Service. These cookies are essential for the Service to function and are deleted when you log out or close your browser. We do not use third-party advertising cookies or tracking pixels.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Request a portable copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: